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I am trying to contact you to find the order number and am not able to access on your site. This wine goblet is very poor quality, The cup is sitting off centre and slanted on the stem. Very poor workmanship. I would like to know how to return or exchange for a proper copper wine glass. I would like this goblet replaced or my money back. Please advise asap. Your site is not good to navigate and deal with. I have been trying to communicate with you for 3 days. Please let me know what to do ASAP!!!

The product arrived damaged and defective. The quality is unacceptable and the product does not meet the description. I am requesting a full refund, as the proposed 25% refund does not even cover the customs charges and other costs I paid.

Not a copper water bottle. Is cheap metal, not even stainless. Joom were good with refunding however.

Very poorly packaged and therefore damaged in transit also very poor quality for the price

The bottle and cups have scratches and dents and are dirty.

The shade weaving does not look high quality

very nice

I request a refund for the order or a reshipment in a package better protected from shocks. The fountain is dented and the copper is cracked inside. For the price it's really a waste. Furthermore, I can't get the chat back. My complaint is blocked following my input. I waited 3 weeks for the delivery, lost an hour with the application. And the work of the artisan of the handmade product was not respected by the carrier! Not even marked fragile!